Voiding and Refunding Labels

Voiding and Refunding Labels

Made a mistake or order cancelled? Learn how to void unused labels and get refunds.

When to Void a Label

Void labels when:

• Order was cancelled
• Wrong address entered
• Incorrect weight/dimensions
• Wrong service selected
• Package won't be shipped

How to Void a Label

Single Label:

1. Go to Labels → History
2. Find the label to void
3. Click the menu (⋮) → Void Label
4. Confirm the void request
5. Refund processes automatically

Bulk Void:

1. Select multiple labels
2. Click Bulk Actions → Void Selected
3. Review and confirm
4. All selected labels are voided

Void Eligibility

Labels can be voided if:

• Not yet scanned by carrier
• Within carrier void window
• Status is "Label Created" or "Pre-Transit"

Cannot void if:

• Package already in carrier possession
• Delivered or in transit
• Past carrier deadline

Carrier Void Windows

Refund Timeline

USPS:

• Automatic refund for unused labels
• 28-day void window
• Refund in 24-48 hours

UPS:

• Request refund within window
• Processing: 5-10 business days
• Some services have fees

FedEx:

• Unused labels refunded automatically
• Processing: 7-14 business days
• Express services faster

Refund Methods

Refunds are credited to:

• Account Balance - Applied to your atoship wallet
• Original Payment - Credit card or bank account

Partial Refunds

Some situations result in partial refunds:

• Weight/rate adjustments
• Address correction charges
• Service upgrades applied

Checking Void Status

View void requests:

1. Go to Billing → Transactions
2. Filter by "Voids/Refunds"
3. See status and amount
4. Track refund to account

Common Issues

"Cannot void - package in transit"

• Package already scanned
• Contact carrier for return/intercept

"Outside void window"

• Past carrier deadline
• Label cost cannot be recovered

"Refund pending"

• Processing with carrier
• Allow stated timeframe

Void vs. Return to Sender

Best Practices

1. Void quickly - Don't wait until deadline
2. Check before shipping - Verify addresses first
3. Monitor pending voids - Ensure refunds process
4. Keep records - Document void reasons
5. Review regularly - Void old unused labels