Connecting Your Shopify Store

Connecting Your Shopify Store

Integrate Shopify with AtoShip to automatically import orders and streamline your shipping workflow.

Prerequisites

Before You Begin:

• Active Shopify store
• AtoShip account
• Store admin access
• Orders ready to ship

Connection Methods

Two Ways to Connect:

1. Shopify App Store (Recommended)

   • One-click install
   • Automatic updates
   • Full feature access

2. Custom API Connection

   • For developers
   • Custom workflows
   • Advanced control

Installing via Shopify App Store

Step 1: Find AtoShip

1. Go to Shopify Admin
2. Click "Apps"
3. Search "AtoShip"
4. Click "Add app"

Step 2: Authorize

1. Review permissions
2. Click "Install app"
3. Log in to AtoShip
4. Confirm connection

Step 3: Configure

1. Select store settings
2. Set import preferences
3. Configure sync frequency
4. Save settings

Order Import Settings

What Gets Imported:

Import Filters:

• Order status (unfulfilled only)
• Date range
• Tag filters
• Location filters

Sync Options

Automatic Sync:

Settings → Integrations → Shopify → Sync Settings

Mapping Product Weights

Automatic Weight: Shopify product weights import automatically.

Override Weights:

1. Go to Settings → Products
2. Create weight rules
3. Map SKUs to weights
4. Apply to imported orders

Shipping Method Mapping

Map Shopify to Carriers:

Shopify "Standard Shipping" → USPS Priority Mail
Shopify "Express" → UPS 2nd Day Air
Shopify "Free Shipping" → USPS Ground Advantage

Setting Up:

1. Go to Integration Settings
2. Click "Shipping Mapping"
3. Match methods to services
4. Save configuration

Order Fulfillment Flow

Typical Workflow:

Shopify Order → Import to AtoShip → Create Label →
Mark Fulfilled → Update Shopify → Customer Notified

Automatic Fulfillment: When enabled:

• Label created → Order marked shipped
• Tracking uploaded automatically
• Fulfillment status updated
• Customer notification sent

Tracking Updates

Automatic Tracking Sync:

• Tracking number sent to Shopify
• Customer receives notification
• Order page shows tracking
• Delivery updates visible

Managing Multiple Locations

Multi-Location Support:

• Import from specific locations
• Set default fulfillment location
• Route orders appropriately
• Track by location

Inventory Considerations

Note: AtoShip doesn't manage inventory—Shopify handles this. Label creation doesn't automatically deduct inventory.

Error Handling

Common Issues:

Disconnecting Shopify

If Needed:

1. Go to Settings → Integrations
2. Click Shopify
3. Click "Disconnect"
4. Confirm

What Happens:

• Order sync stops
• Existing data retained
• Can reconnect anytime

Best Practices

For Smooth Operations:

1. Validate addresses in Shopify
2. Include product weights
3. Use consistent shipping methods
4. Monitor sync status daily
5. Test with a few orders first

Shopify Plus Features

For Shopify Plus:

• Higher API limits
• Multi-store support
• Custom checkout flows
• Advanced scripting

Troubleshooting

Orders Not Appearing:

1. Check import filters
2. Verify order status
3. Check sync is enabled
4. Review error logs

Fulfillment Not Updating:

1. Verify permissions
2. Check Shopify API status
3. Review webhook settings
4. Manual update if needed

Getting Help

Support Resources:

• AtoShip documentation
• Shopify Partner directory
• Email: [email protected]
• In-app chat