BigCommerce Integration Guide

BigCommerce Integration Guide

Connect your BigCommerce store to AtoShip and automate your shipping workflow with real-time order syncing.

Prerequisites

Before You Begin:

• BigCommerce store (any plan)
• Store owner or admin access
• AtoShip account
• API credentials enabled

Connection Methods

Two Options:

Installing via BigCommerce App

Quick Setup:

1. Log in to BigCommerce
2. Go to Apps → Marketplace
3. Search "AtoShip"
4. Click Install
5. Authorize permissions
6. Configure settings

Manual API Connection

Step-by-Step:

1. BigCommerce → Settings
2. API Accounts → Create
3. Set permissions:
   • Orders: Read/Modify
   • Products: Read
   • Customers: Read
4. Copy credentials
5. Enter in AtoShip

Required Permissions

API Scopes:

• Orders (read, modify)
• Fulfillment (create)
• Products (read)
• Customers (read)

Order Import Settings

Configure Import:

• Auto-import frequency
• Order status filter
• Date range selection
• Include/exclude rules

Order Statuses

Status Mapping:

Shipping Methods

Map Carriers:

BigCommerce Method → AtoShip Service
Standard Shipping → USPS Ground
Express Shipping → UPS Ground
Priority Shipping → UPS 2nd Day
Overnight → FedEx Priority

Multi-Storefront Support

Enterprise Feature:

• Connect multiple storefronts
• Separate or unified orders
• Per-storefront settings

Product Information

What's Synced:

• Product name
• SKU
• Weight
• Dimensions
• Custom fields

Fulfillment Updates

Automatic Sync:

1. Create label in AtoShip
2. Tracking number captured
3. BigCommerce updated
4. Order marked shipped
5. Customer notified

Shipping Zones

Zone Configuration:

• Match BigCommerce zones
• Different rates per zone
• International options

Order Notes

Data Transfer:

• Customer notes imported
• Gift messages included
• Special instructions synced

Inventory Sync

Optional Feature:

• Two-way inventory sync
• Stock level updates
• Low stock alerts

Multi-Channel Orders

Unified Workflow:

• Combine with other channels
• Single shipping queue
• Consistent process

Webhook Events

Real-Time Updates:

• New order notification
• Order update alerts
• Cancellation notices

Error Handling

Common Issues:

Testing Your Connection

Verification Steps:

1. Place test order
2. Check import in AtoShip
3. Create test label
4. Verify BigCommerce update
5. Confirm tracking sync

Best Practices

For BigCommerce:

1. Set consistent shipping zones
2. Enable webhook notifications
3. Review order queue daily
4. Keep inventory accurate
5. Monitor sync status

Troubleshooting

Orders Not Importing:

1. Check order status filter
2. Verify API credentials
3. Review webhook settings
4. Test connection

Disconnecting

To Remove Integration:

1. AtoShip → Settings
2. Integrations → BigCommerce
3. Disconnect
4. Optionally revoke API keys