Shopify Integration Setup

Connect your Shopify store to atoship for seamless order fulfillment.

Integration Benefits

• Automatic Order Import - Orders sync in real-time
• One-Click Fulfillment - Create labels without data entry
• Tracking Sync - Updates automatically in Shopify
• Customer Notifications - Automatic shipping emails
• Inventory Sync - Optional stock level updates
• Bulk Processing - Fulfill hundreds of orders at once

Quick Setup (5 Minutes)

Step 1: Start Connection

1. Log into atoship dashboard
2. Go to Settings > Integrations > E-commerce
3. Find Shopify and click Connect

Step 2: Authorize Access

1. Enter your Shopify store URL: yourstore.myshopify.com
2. Click Connect to Shopify
3. You will be redirected to Shopify
4. Review requested permissions
5. Click Install app
6. Return to atoship automatically

Step 3: Configure Settings

After authorization, configure:

Order Import Settings:

• Auto-import new orders
• Import frequency: Real-time / Hourly / Daily
• Order status filter: Unfulfilled only
• Date range: Import history (optional)

Fulfillment Settings:

• Auto-mark as fulfilled after label
• Send Shopify shipping notification
• Update customer email with tracking

Shipping Settings:

• Map Shopify shipping methods to carriers
• Set default package dimensions
• Configure address handling

Step 4: Test Connection

1. Click Test Connection
2. Verify access to orders
3. Create a test label (optional)
4. Confirm tracking updates in Shopify

Order Management

Importing Orders

Automatic Import: Orders appear in atoship within seconds of being placed.

Manual Import:

1. Go to Orders page
2. Click Sync Orders
3. Select date range
4. Import specific orders

Import Filters:

• By fulfillment status
• By financial status
• By tags
• By date range

Order Details Synced

Creating Labels

Single Order:

1. Click on order
2. Enter/verify package weight
3. Compare rates
4. Click Purchase Label
5. Order marked as fulfilled in Shopify

Batch Fulfillment:

1. Go to Orders > Ready to Ship
2. Select multiple orders
3. Click Bulk Create Labels
4. Apply shipping settings
5. Process all at once

Shipping Method Mapping

Map Shopify to Carriers

Example mappings:

Setting Up Mapping

1. Go to Settings > Integrations > Shopify
2. Click Shipping Methods
3. For each Shopify method:
   • Select preferred carrier
   • Choose service level
   • Set package defaults

Rate Shopping Rules

Instead of fixed mapping, configure:

• Show cheapest ground service for Standard/Economy methods
• Use FedEx 2Day or UPS 2nd Day Air for Express methods
• Prioritize cheapest among options

Advanced Features

Live Shipping Rates

Show real-time rates at Shopify checkout:

1. Requirements:

   • Shopify Advanced plan or higher
   • Carrier Calculated Shipping enabled

2. Setup:

   • Go to Settings > Integrations > Shopify
   • Enable Live Rates at Checkout
   • Configure rate markup (optional)
   • Test with sample cart

3. Rate Display:

   • Customer sees actual carrier rates
   • Multiple options available
   • Delivery estimates shown

Automation Rules

Create rules for hands-free fulfillment:

Example 1: Auto-ship standard orders

• Trigger: New order imported
• Conditions: Shipping method = Standard, Order value < $100, No custom items
• Actions: Select cheapest USPS option, Create label automatically, Send tracking email, Mark fulfilled in Shopify

Example 2: Flag for review

• Trigger: New order imported
• Conditions: Order value > $500
• Actions: Add "Review" tag, Do not auto-process, Send notification to team

Multi-Location Support

If using Shopify Locations:

1. Map each location to atoship address
2. Orders route to correct origin
3. Inventory updates per location
4. Location-specific shipping rules

Webhooks and Events

Events Received

Events Sent

Troubleshooting

Orders Not Importing

Check these:

1. Integration connected (green status)
2. Import filters not excluding orders
3. Order status matches filter
4. API permissions granted

Solutions:

• Reconnect integration
• Adjust import filters
• Manual sync to catch missed orders

Tracking Not Updating

Check these:

1. Fulfillment sync enabled
2. Correct location selected
3. Order not already fulfilled
4. API has write permission

Solutions:

• Re-enable fulfillment sync
• Check Shopify API permissions
• Manual update in Shopify if needed

Duplicate Orders

Prevent duplicates:

• Enable duplicate detection
• Set order number as unique ID
• Check import date range

Rate Errors

Common issues:

• Address validation failed
• Package too heavy
• Service not available

Solutions:

• Validate address first
• Check product weights in Shopify
• Try alternative carrier

Multiple Stores

Connecting Additional Stores

1. Go to Settings > Integrations
2. Click Add Store
3. Repeat authorization process
4. Configure per-store settings

Managing Multiple Stores

• Combined view: See all orders together
• Store filter: Focus on one store
• Store-specific rules: Different carriers per store
• Unified reporting: Cross-store analytics

Disconnecting

Pause Integration

Temporary disconnect:

1. Go to integration settings
2. Toggle Import Orders off
3. Orders stop syncing
4. Reconnect anytime

Full Disconnect

Remove integration:

1. Go to Settings > Integrations > Shopify
2. Click Disconnect
3. Removes from atoship
4. Uninstall app in Shopify (optional)

Note: Existing orders and labels remain in atoship.

Other Platforms

atoship also integrates with:

• Amazon - Seller Central
• eBay - Selling Manager
• WooCommerce - WordPress plugin
• Etsy - Shop integration
• BigCommerce - Native app
• Walmart - Marketplace seller
• TikTok Shop - Social commerce
• Squarespace - Commerce integration

Need Help?

• Video Tutorial: Watch Shopify setup walkthrough
• Live Chat: Integration support
• Email: [email protected]
• Support Ticket: Create Ticket at /dashboard/support