Package Tracking Basics

Track all your shipments in one place. Understand tracking statuses and keep your customers informed throughout the delivery process.

Tracking Your Packages

From the Dashboard:

Go to Labels History
Click on any shipment
View real-time tracking status

Using Tracking Number:

Enter tracking number in search
View detailed tracking history
See estimated delivery date

Understanding Tracking Statuses

Status	Meaning
Label Created	Shipping label generated, awaiting pickup
Accepted	Package received by carrier
In Transit	Package moving through carrier network
Out for Delivery	On delivery vehicle today
Delivered	Successfully delivered
Delivery Attempted	Carrier tried but couldn't deliver
Exception	Issue requiring attention
Return to Sender	Being returned to origin

Tracking Events Timeline

Each shipment shows detailed events:

Date and time of each scan
Location (city, state, facility)
Event description
Next expected event

Setting Up Customer Notifications

Keep customers informed automatically:

Go to Settings → Customer Notifications
Enable tracking notifications
Choose events to notify:
- Shipment created
- In transit updates
- Out for delivery
- Delivered
- Exceptions

Branded Tracking Pages

Create a professional tracking experience:

Go to Settings → Branding
Upload your logo
Set brand colors
Customize message
Preview and save

Customers access tracking at: https://track.atoship.com/your-brand/TRACKING123

Tracking API Integration

For developers, use our tracking API:

GET /v1/tracking/{tracking_number}

Response includes:

Current status
Full event history
Estimated delivery
Carrier details

Delivery Exceptions

Common exceptions and what to do:

Address Issue:

Verify address is correct
Contact customer for clarification
File address correction with carrier

Delivery Attempted:

Customer may need to reschedule
Consider requiring signature waiver
Check for safe drop locations

Package Held:

May need customs clearance
Contact carrier for release requirements
Provide additional documentation

Bulk Tracking

Monitor multiple shipments:

Go to Reports → Tracking
Filter by status or date
Export tracking data
Set up exception alerts

Tracking Analytics

Understand delivery performance:

Average transit time by carrier
On-time delivery percentage
Exception rates
Delivery success by region

Tips for Better Tracking

Enable notifications - Stay proactive about issues
Monitor exceptions - Address problems quickly
Track delivery times - Optimize carrier selection
Inform customers - Set delivery expectations
Keep records - Export tracking for disputes