Setting Up Notifications

Stay informed about your shipments and account activity with customizable notifications. Configure alerts for tracking updates, delivery events, and more.

Notification Types

Email Notifications

Receive detailed updates via email:

Shipment created confirmation
Tracking status changes
Delivery confirmation
Exception alerts
Weekly shipping summaries

SMS Notifications

Get instant text alerts for:

Delivery attempts
Package exceptions
Urgent issues requiring action

Push Notifications

Browser and mobile notifications for:

Real-time tracking updates
Order import alerts
Low balance warnings

Configuring Your Preferences

Go to Settings → Notifications
Select notification type (Email/SMS/Push)
Choose events to receive alerts for
Set frequency preferences
Save changes

Notification Events

Event	Email	SMS	Push
Label Created	✓	✗	✓
In Transit	✓	✗	✓
Out for Delivery	✓	✓	✓
Delivered	✓	✓	✓
Delivery Exception	✓	✓	✓
Return to Sender	✓	✓	✓
Low Balance	✓	✓	✓

Customer Notifications

Send tracking updates to your customers:

Automatic Updates: Enable auto-notifications when:

Label is created (with tracking link)
Package is in transit
Out for delivery
Successfully delivered
Delivery exception occurs

Customization:

Add your logo to emails
Customize message templates
Include order details
Add promotional content

Team Notifications

Alert team members about:

New orders imported
Labels needing attention
Daily shipping summaries
Carrier service alerts

Notification Channels

Email Configuration:

Set from address (verified domain required)
Choose email frequency (instant, hourly digest, daily)
Customize subject lines

SMS Settings:

Add phone numbers for alerts
Set quiet hours (no SMS during specified times)
Choose critical-only or all events

Webhook Notifications

For advanced integrations, set up webhooks:

{
  "event": "shipment.delivered",
  "data": {
    "tracking_number": "1Z999AA10123456784",
    "delivered_at": "2024-01-15T14:30:00Z",
    "signature": "J. Smith"
  }
}

Troubleshooting

Not receiving emails?

Check spam/junk folder
Verify email address is correct
Add [email protected] to contacts

SMS not working?

Verify phone number format
Check carrier SMS permissions
Confirm quiet hours settings