Voiding Labels and Getting Refunds

Voiding Labels and Getting Refunds

Made a mistake or order canceled? Learn how to void labels and get your money back.

When to Void a Label

Valid Reasons:

• Order canceled by customer
• Incorrect address entered
• Wrong shipping method selected
• Package not shipped
• Duplicate label created
• Wrong weight/dimensions

Void Eligibility

Can Be Voided:

Cannot Be Voided:

• Already scanned by carrier
• Package delivered
• Outside void window
• International with customs filed

How to Void a Label

Single Label:

1. Go to Dashboard → Shipments
2. Find the label
3. Click "Void Label"
4. Confirm void
5. Refund processes

Multiple Labels:

1. Dashboard → Shipments
2. Select multiple labels
3. Click "Bulk Actions"
4. Choose "Void Selected"
5. Confirm all voids

Void Process

Timeline:

Void Request → Processing → Refund Applied
    Day 0      1-3 days     Wallet credit

What Happens:

1. Label marked as voided
2. Tracking becomes invalid
3. Carrier notified
4. Refund calculated
5. Credit to wallet

Checking Void Status

View Status:

Dashboard → Shipments → Filter: Voided

Status Types:

Refund Details

What's Refunded:

• Base shipping cost
• Insurance (if unused)
• Additional services

Not Refunded:

• Carrier-imposed fees
• AtoShip processing fees (none currently)
• Special handling already performed

Void vs Refund Timing

USPS Voids:

• Instant void available
• Refund: Same day to 24 hours
• Credit appears quickly

UPS/FedEx Voids:

• Void request submitted to carrier
• Refund: 1-5 business days
• Depends on carrier processing

What to Do Instead of Voiding

Alternative Options:

1. Edit Label (before printing)

   • Change address
   • Update weight
   • Modify service

2. Create Return Label

   • If package was shipped
   • Need item back

3. File Claim

   • If damaged
   • If lost

Common Void Issues

"Label Already Scanned":

• Cannot void after carrier scan
• Even if just acceptance scan
• No exceptions

"Outside Void Window":

• Contact support
• May need carrier intervention
• Case-by-case basis

"Void Pending Too Long":

• Check carrier status
• May need manual processing
• Contact support

Preventing Unnecessary Labels

Best Practices:

1. Verify address before purchase
2. Confirm order status
3. Double-check weight/dimensions
4. Review service selection
5. Use address validation

Voided Label Restrictions

After Voiding:

• Don't use the tracking number
• Don't apply the label
• Carrier may charge if used
• Could face account issues

Batch Void Operations

For Multiple Voids:

1. Export label list
2. Identify void candidates
3. Use bulk void feature
4. Confirm each void
5. Track refund status

Void Policies by Carrier

USPS:

• Generous void window (30 days)
• Full refund typically
• Quick processing

UPS:

• 90-day void window
• May have fees for some services
• Electronic processing

FedEx:

• 90-day void window
• Similar to UPS
• Contact support for issues

Tracking Refunds

In Dashboard:

Billing → Transactions → Filter: Refunds

Information Shown:

• Original label
• Refund amount
• Refund date
• New balance

Automatic Void Detection

AtoShip Monitors:

• Unused labels after 30 days
• Prompts for void consideration
• Helps recover funds
• Optional feature

FAQ

Q: Can I void after printing? A: Yes, if not scanned by carrier.

Q: How long for refund? A: 1-5 business days typically.

Q: Can I void international labels? A: Depends on customs status.

Q: Is there a void fee? A: AtoShip charges no void fees.

Contact Support

For Void Issues:

• Stuck voids
• Failed refunds
• Special circumstances
• Carrier disputes