How to Avoid Delivery Re-attempt Surcharges and Save Money

Hidden fees can destroy your e-commerce margins. One of the most frustrating aspects of modern logistics is the Delivery Re-attempt surcharge. These fees are often added after the package has been shipped, leading to unexpected invoices at the end of the month.

This guide explains what the Delivery Re-attempt is and how you can optimize your operations to avoid it.

What is the Delivery Re-attempt?

Carrier surcharges are additional fees tacked onto the base shipping rate. The Delivery Re-attempt is typically triggered when certain conditions are met regarding the destination, dimensions, or handling requirements of a package.

Common Triggers for Delivery Re-attempt

• Data Mismatch: Using incorrect weight or dimensions when generating a label.
• Destination Type: Residential vs. Commercial classification.
• Service Level: Attempting to use a service for a package size it wasn't intended for.

The Financial Impact

For a high-volume shipper, a $5 or $10 Delivery Re-attempt per package can add up to thousands of dollars in lost profit every month. Monitoring these fees is essential for maintaining a healthy bottom line.

3 Strategies to Avoid This Fee

Use Certified Scales and Scanners: Don't guess your dimensions. Even a half-inch mistake can trigger a large package surcharge.

Automated Address Validation: Use Atoship's built-in validation to detect if an address is residential before you print the label.

Carrier Diversification: Some carriers charge less for Delivery Re-attempt than others. Use a rate shopper to find the best total price including fees.

Conclusion

Understanding carrier logic is the first step to saving money. By being proactive with your data and technology, you can keep the Delivery Re-attempt from eating your profits.

Want a full audit of your shipping spend? Contact our experts to see how Atoship can optimize your costs.