Terms of Use

1. Acceptance of Terms

By accessing or using atoship's services, you agree to be bound by these Terms of Use and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing our services.

2. Use License

Permission is granted to temporarily use atoship's services for personal or commercial shipping management purposes. This is the grant of a license, not a transfer of title, and under this license you may not:

• Modify or copy our materials
• Use the materials for any commercial purpose other than shipping management
• Attempt to decompile or reverse engineer any software contained on atoship's platform
• Remove any copyright or other proprietary notations from the materials

3. Account Responsibilities

When you create an account with atoship, you must provide accurate, complete, and current information. You are responsible for:

• Maintaining the confidentiality of your account and password
• All activities that occur under your account
• Notifying us immediately of any unauthorized use
• Ensuring your use complies with all applicable laws

4. Service Terms

atoship provides shipping management services including but not limited to:

• Multi-carrier shipping label generation
• Order management and synchronization
• Shipping rate comparison and optimization
• Package tracking and notifications
• Integration with e-commerce platforms

We reserve the right to modify, suspend, or discontinue any part of our services at any time with reasonable notice.

6. Shipping Label Refund & Dispute Policy

Shipping labels purchased through atoship are subject to the following refund policy:

• No instant refunds. All refund requests must be submitted through the platform and will be reviewed and processed within 15 business days.
• Labels that have been tendered to the carrier (scanned/shipped) are non-refundable. Once a carrier has accepted the package, no refund or void is possible.
• Unused labels (not tendered within 15 days) may be voided. The voided amount will be credited back to your service balance within 15 business days.
• Service balance refunds (return to original payment method) require a separate refund request after the credit has been applied to your service balance. Refunds are issued only to the original payment instrument used for the corresponding top-up.
• Processing fees charged at the time of service balance top-up are non-refundable regardless of label refund status.

By purchasing a shipping label, you acknowledge and accept this refund policy. Chargebacks or payment disputes filed without first following this refund process may result in account suspension.

7. Payment Verification & Fraud Prevention

To protect our platform and users, the following rules apply to all payments:

• All payment methods must belong to and match the registered account holder (individual name or business/company name on file).
• Use of third-party payment methods, stolen cards, or unauthorized payment instruments is strictly prohibited.
• atoship reserves the right to verify payment method ownership at any time and may request additional documentation.
• If we detect or suspect fraudulent activity, unauthorized use, card testing, abuse, or any violation of these terms, we reserve the right to immediately suspend or terminate the account, freeze service balances, and withhold pending refunds.
• Suspended accounts will be reviewed within 30 business days. Remaining service balances, if any, will be handled in accordance with applicable law.

8. International Payment Processing

Payments made with credit/debit cards issued outside the United States, or bank transfers originating from non-US financial institutions, are subject to an additional 1.5% international processing fee. This fee covers cross-border transaction costs and currency conversion overhead. The international processing fee is:

• Applied automatically when a non-US payment method is detected
• Added on top of the standard processing fee for the payment method
• Non-refundable, even if the underlying transaction is refunded
• Displayed in the payment summary before you confirm the transaction

9. Billing Adjustments (Weight & Dimension Corrections)

Shipping carriers (USPS, FedEx, UPS, and others) routinely audit packages for accurate weight and dimensions. By using atoship to purchase shipping labels, you agree to the following:

• You are responsible for providing accurate package weight and dimensions. This includes actual weight and dimensional (DIM) weight.
• Carrier billing adjustments will be passed through to your account. If a carrier determines that a package's actual weight or dimensions differ from what was declared, the carrier will issue a billing adjustment. atoship will deduct the adjustment amount directly from your service balance.
• Billing adjustments are final. These adjustments are determined by the carrier's measurement systems and are not subject to dispute through atoship. If you believe an adjustment is incorrect, you must file a dispute directly with the carrier.
• Repeated inaccuracies may result in account review. Accounts with excessive billing adjustments may be subject to additional verification requirements or service restrictions.

We strongly recommend using a calibrated scale and measuring packages carefully before creating labels. Carrier billing adjustments typically appear within 7-14 business days after delivery.

10. Negative Balance Recovery

If your atoship service balance falls below zero (a "negative balance") — typically due to carrier billing adjustments under Section 9, manual administrative corrections, refund reversals, or other post-purchase charges — you authorize atoship to recover the negative balance through the following process:

• Notification. atoship will notify you by email and via in-platform notification when your balance becomes negative, including the amount owed and the recovery timeline.
• Grace period. You will be given a grace period of seven (7) calendar days from the date of the first notification to voluntarily top up your service balance to a non-negative amount.
• Authorized auto-recovery. If the negative balance is not resolved within the grace period, you authorize atoship to automatically charge any payment method on file (credit card, debit card, or other saved payment instrument) for the amount necessary to restore your balance to zero. Each individual auto-recovery charge will not exceed five hundred US dollars ($500.00); larger negative balances may be split across multiple charges over consecutive days.
• Account suspension on failure. If an auto-recovery charge fails (insufficient funds, expired card, declined transaction, or any other reason), atoship reserves the right to: (a) retry the charge once after seven (7) additional calendar days, (b) suspend your account and disable label generation, label voiding, and refund withdrawals until the balance is restored, and/or (c) pursue collection through any other lawful means, including third-party collection agencies.
• No infinite retries. atoship will not retry a failed payment method more than twice within any thirty (30) day period.
• Disputes. If you believe a negative balance is incorrect, you must dispute it in writing to [email protected] within fourteen (14) calendar days of the first notification. Filing a chargeback or payment dispute with your card issuer instead of using this process may result in immediate account termination, forfeiture of any remaining service balance, and ineligibility for future atoship services.

This negative balance recovery authorization remains in effect for the duration of your account and as long as you have any payment method on file with atoship. You may revoke this authorization at any time by removing all payment methods from your account, but doing so does not eliminate any pre-existing negative balance, and atoship may still pursue collection of unpaid amounts through any lawful means.

11. Dangerous Goods & Prohibited Items

Shipping of hazardous materials (HAZMAT) and dangerous goods is governed by each carrier's individual policies, as well as federal regulations (DOT, FAA, PHMSA). It is your sole responsibility to ensure that all shipments comply with applicable carrier policies and government regulations. atoship does not independently verify package contents.

Violation of carrier dangerous goods policies may result in fines, penalties, shipment seizure, and/or account termination. Please review each carrier's policies:

• USPS — Publication 52: Hazardous, Restricted, and Perishable Mail
  https://pe.usps.com/text/pub52/welcome.htm
• FedEx — Dangerous Goods / Hazardous Materials Shipping Guide
  https://www.fedex.com/en-us/service-guide/dangerous-goods.html
• UPS — Dangerous Goods Shipping Regulations
  https://www.ups.com/us/en/support/shipping-support/shipping-special-care-regulated-items/dangerous-goods-background.page

Common restricted items include but are not limited to: lithium batteries, flammable liquids, aerosols, perfumes, nail polish, firearms, ammunition, explosives, and certain electronics. If you are unsure whether your item is permitted, consult the carrier's guidelines or contact their support team before shipping.

12. International Shipping & Customs Declarations

When shipping internationally, you are solely responsible for:

• Accurate customs declarations. You must truthfully declare all package contents, values, quantities, country of origin, and HS (Harmonized System) tariff codes. False or misleading customs declarations may result in package seizure, fines, criminal penalties, and account termination.
• Import/export compliance. You are responsible for ensuring your shipments comply with all applicable export controls, import regulations, sanctions, and trade restrictions of both the origin and destination countries.
• Duties, taxes, and customs fees. The recipient or sender (depending on the selected Incoterms) is responsible for all import duties, taxes, brokerage fees, and customs processing charges. atoship does not collect or remit customs duties on your behalf.
• Restricted and prohibited items. Each destination country has its own list of restricted and prohibited items. It is your responsibility to verify that your shipment contents are permitted in the destination country.

Carrier involvement in customs issues: If a shipment encounters customs problems (delays, holds, seizures, or returned packages), the carrier may contact the sender and/or recipient directly to resolve the issue. atoship acts solely as a label generation platform and has no involvement in customs clearance, inspections, or dispute resolution with customs authorities.

atoship assumes no liability for any losses, damages, delays, fines, confiscation, or other consequences arising from international shipping, including but not limited to incorrect customs declarations, carrier handling, customs processing, or issues in transit. All international shipping is conducted at the sender's own risk.

13. Data Usage and Privacy

Your use of our services is also governed by our Privacy Policy. By using atoship, you acknowledge that:

• We collect and process data as described in our Privacy Policy
• You have the necessary rights to share customer shipping information
• You will maintain the confidentiality of any data accessed through our platform

14. Intellectual Property

All content, features, and functionality of atoship's services are owned by atoship and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

15. Third-Party Carrier Services — Disclaimer & Limitation of Liability

atoship is a shipping management platform that facilitates access to shipping services provided by independent third-party carriers, including but not limited to USPS, UPS, FedEx, DHL, and other carriers available through the platform. atoship does not itself provide any shipping, transportation, delivery, or logistics services.

By using atoship to compare rates, purchase shipping labels, schedule pickups, or access any carrier service, you acknowledge and agree that:

• Your choice of carrier and service is solely your own decision. atoship may display rates, estimated delivery times, and other carrier information for your convenience, but this information is provided on an "as-is" basis and does not constitute a recommendation, endorsement, warranty, or guarantee of any carrier's service quality, reliability, delivery speed, or performance.
• atoship makes no representations or warranties regarding any carrier's services, including but not limited to delivery timeframes, package handling, safety, insurance coverage, or claims resolution. All carrier services are governed by the respective carrier's own terms and conditions.
• atoship shall not be liable for any loss, damage, delay, misdelivery, non-delivery, theft, destruction, or any other issue arising from or related to the transportation, handling, or delivery of any package by any carrier, regardless of whether the shipping label was purchased through the atoship platform.
• atoship shall not be liable for any consequential, incidental, indirect, special, or punitive damages of any kind, including but not limited to: loss of profits, loss of revenue, loss of business opportunities, business interruption, personnel costs, lost wages, penalties, fines, regulatory actions, legal fees, or any other economic or non-economic damages arising from or related to any carrier's service or performance.
• You agree not to bring any claim, lawsuit, arbitration, or legal proceeding against atoship, its parent company, subsidiaries, affiliates, officers, directors, employees, agents, or partners for any damages, losses, or liabilities arising from or related to any third-party carrier's services, actions, or omissions.
• Any disputes regarding shipping services (including lost packages, damaged goods, delivery delays, and insurance claims) must be resolved directly with the applicable carrier under that carrier's own terms, conditions, and claims process. atoship may, at its sole discretion, assist with filing claims but is under no obligation to do so.

This limitation applies to the fullest extent permitted by applicable law, regardless of the legal theory upon which a claim is based (including contract, tort, negligence, strict liability, or any other theory).

16. General Limitation of Liability

In no event shall atoship or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use atoship's services, even if atoship or an authorized representative has been notified orally or in writing of the possibility of such damage. atoship's total aggregate liability to you for all claims arising out of or relating to these Terms or your use of the services shall not exceed the total amount paid by you to atoship in the twelve (12) months preceding the event giving rise to the claim.

17. Indemnification

You agree to defend, indemnify, and hold harmless atoship and its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees arising out of or relating to your violation of these Terms of Use or your use of the services.

18. Disclaimer of Warranties

THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. To the fullest extent permitted by applicable law, atoship LLC, its affiliates, officers, directors, employees, agents, partners, and licensors (collectively, the "atoship Parties") expressly disclaim all warranties, including but not limited to:

• Implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement;
• Warranties that the services will be uninterrupted, secure, accurate, complete, reliable, error-free, or free from harmful components;
• Warranties regarding the accuracy, reliability, or completeness of any rate quote, delivery time estimate, tracking information, or other carrier-supplied data displayed through the services;
• Warranties that the services will meet your requirements or that defects will be corrected;
• Warranties arising out of course of dealing, usage, or trade.

No advice or information, whether oral or written, obtained from atoship or through the services, shall create any warranty not expressly stated herein. Some jurisdictions do not allow the exclusion of certain warranties, so the above exclusions may not apply to you to the extent prohibited by applicable law.

19. Binding Arbitration

PLEASE READ THIS SECTION CAREFULLY. IT REQUIRES YOU TO ARBITRATE DISPUTES WITH atoship LLC AND LIMITS YOUR REMEDIES IN THE EVENT OF A DISPUTE.

Agreement to Arbitrate. You and atoship LLC agree that any dispute, claim, or controversy arising out of or relating to these Terms of Use, the Payment Method Authorization Agreement, your use of the services, or any other interaction with atoship (each, a "Dispute") shall be resolved exclusively through final and binding arbitration on an individual basis, rather than in court, except as provided in the "Exceptions" subsection below.

Arbitration Rules and Forum. Arbitration shall be administered by JAMS pursuant to its Streamlined Arbitration Rules and Procedures (for claims of $250,000 or less) or its Comprehensive Arbitration Rules and Procedures (for larger claims), as then in effect. The arbitration shall be conducted by a single arbitrator in the English language. The seat of arbitration shall be a location in California mutually agreed upon, or, failing agreement, San Francisco County, California. Either party may appear at the arbitration hearing by telephone or videoconference.

Pre-Arbitration Notice. Before initiating arbitration, you must first send to atoship a written notice of your Dispute by email to [email protected] describing the nature and basis of the claim and the specific relief sought ("Notice of Dispute"). The parties shall attempt in good faith to resolve the Dispute within sixty (60) days of receipt of the Notice of Dispute before initiating arbitration.

Exceptions. Notwithstanding the foregoing, either party may bring an individual action in small claims court for Disputes within the small claims court's jurisdiction, and either party may seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of its intellectual property rights.

Public Injunctive Relief. Nothing in this Section limits your right to seek public injunctive relief in court to the extent such relief is non-waivable under California law (per McGill v. Citibank, N.A., 2 Cal. 5th 945 (2017)).

Arbitrator's Authority. The arbitrator shall have exclusive authority to resolve any Dispute, including any claim that all or part of this Agreement is unenforceable. The arbitrator may grant any remedy that a court could grant in the same individual action, but may not award relief that affects anyone other than the parties to the arbitration. The arbitrator's award shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

Costs of Arbitration. Payment of all filing, administration, and arbitrator fees shall be governed by JAMS's rules, except that for any claim with an amount in controversy of $10,000 or less, atoship will pay the JAMS filing and administration fees for arbitration brought by you against atoship, provided your claim is not frivolous.

30-Day Opt-Out Right. You may opt out of this arbitration agreement by emailing [email protected] with the subject line "Arbitration Opt-Out" within thirty (30) days of first accepting these Terms. Your email must include your atoship account email address and a clear statement that you wish to opt out. Opting out does not affect any other provisions of these Terms.

Federal Arbitration Act. This arbitration agreement is governed by the Federal Arbitration Act (9 U.S.C. §§ 1–16).

20. Class Action Waiver

YOU AND atoship LLC AGREE THAT EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING.

Unless both you and atoship agree otherwise in writing, the arbitrator may not consolidate more than one person's claims, and may not otherwise preside over any form of a representative, class, or collective proceeding. The arbitrator may award relief (including monetary, injunctive, and declaratory relief) only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party's individual claim.

If a court of competent jurisdiction finds the foregoing class action waiver to be unenforceable as to a particular claim or request for relief, then that claim or request for relief (and only that claim or request for relief) shall be severed from this arbitration agreement and brought in a court of competent jurisdiction. All other claims and requests for relief shall continue to be subject to arbitration on an individual basis.

Jury Trial Waiver. To the extent any Dispute is permitted to proceed in court rather than arbitration, you and atoship LLC each WAIVE THE RIGHT TO A TRIAL BY JURY.

21. Termination

We may terminate or suspend your account and bar access to the service immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever, including without limitation if you breach the Terms of Use.

22. Governing Law

These Terms of Use are governed by and construed in accordance with the laws of the State of California, United States, without regard to its conflict-of-laws principles. Subject to the binding arbitration provisions of Section 19, you and atoship LLC irrevocably submit to the exclusive jurisdiction of the state and federal courts located in California for any matter not subject to arbitration.

23. Changes to Terms

We reserve the right to modify these terms at any time. We will notify users of any material changes via email or through our platform. Your continued use of the service after such modifications will constitute acknowledgment and acceptance of the modified terms.

24. Contact Information

If you have any questions about these Terms of Use, please contact us at: