Legal

Terms of Use

Last updated: May 7, 2026

1. Acceptance of Terms

By accessing or using atoship's services, you agree to be bound by these Terms of Use and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing our services.

2. Use License

Permission is granted to temporarily use atoship's services for personal or commercial shipping management purposes. This is the grant of a license, not a transfer of title, and under this license you may not:

  • Modify or copy our materials
  • Use the materials for any commercial purpose other than shipping management
  • Attempt to decompile or reverse engineer any software contained on atoship's platform
  • Remove any copyright or other proprietary notations from the materials

3. Account Responsibilities

When you create an account with atoship, you must provide accurate, complete, and current information. You are responsible for:

  • Maintaining the confidentiality of your account and password
  • All activities that occur under your account
  • Notifying us immediately of any unauthorized use
  • Ensuring your use complies with all applicable laws

4. Service Terms

atoship provides shipping management services including but not limited to:

  • Multi-carrier shipping label generation
  • Order management and synchronization
  • Shipping rate comparison and optimization
  • Package tracking and notifications
  • Integration with e-commerce platforms

We reserve the right to modify, suspend, or discontinue any part of our services at any time with reasonable notice.

5. Payment Terms

By using atoship's services and adding prepaid credits to your atoship service balance, you agree to:

  • Pay all fees according to your selected plan and payment method
  • Provide valid payment information that matches the registered account holder (individual name or business name)
  • Authorize us to charge your payment method for service balance top-ups, service fees, and negative balance recovery as set forth in Section 10
  • Be responsible for any taxes applicable to your use
  • Acknowledge that processing fees vary by payment method (credit card, bank transfer, digital wallets, cryptocurrency) and are non-refundable

5.1 ACH / Bank Account Authorization

By linking a U.S. bank account to your atoship account and clicking the confirmation control in our payment method dialog, you authorize atoship and our payment processor (Stripe) to electronically debit (and, if necessary, credit) the bank account you have selected for the following purposes:

  • One-time deposits to your atoship service balance, in the amounts you initiate
  • Recurring auto-recharge of your service balance when enabled, in the amount and at the threshold you configure
  • Recovery of negative service balances created by carrier adjustments, chargebacks, or other post-purchase corrections
  • Reversal of any duplicate or erroneous credit previously applied to your account

You agree that this authorization complies with the National Automated Clearinghouse Association (NACHA) operating rules and has the same legal effect as if you had signed a paper mandate. You authorize atoship to retry a debit if your bank rejects the original transaction (typical retry attempts: up to 2 within 14 days).

Revocation. You may revoke this authorization at any time by removing the bank account from your atoship account in Settings › Billing › Payment Methods, or by emailing [email protected]. Revocation does not cancel transactions already initiated or processed prior to receipt of your request and does not relieve you of liability for negative balances incurred prior to revocation.

Reg E Rights. If you believe a debit was unauthorized or in error, contact us at [email protected] within 60 days of the statement showing the transaction. You retain all consumer protections afforded by 12 CFR Part 1005 (Regulation E).

5.2 Card & Stored Payment Authorization

By saving a credit, debit, or wallet payment method to your atoship account, you authorize atoship and our payment processor (Stripe) to charge that payment method on a merchant-initiated basis (MIT mandate) for:

  • Top-ups you explicitly initiate at any time
  • Recurring auto-recharge of your service balance when enabled by you
  • Recovery of negative service balances
  • Subscription fees for any paid plan you have activated

All saved payment methods are verified through 3-D Secure (3DS) at the time they are saved, establishing the cardholder's intent for future merchant-initiated charges as required by Visa, Mastercard, and the EU Strong Customer Authentication (SCA) framework.

Revocation. You may remove a saved card at any time in Settings › Billing › Payment Methods. Removal stops future merchant-initiated charges but does not cancel charges already authorized or in flight, nor does it relieve you of liability for any outstanding balance.

6. Shipping Label Refund & Dispute Policy

Shipping labels purchased through atoship are subject to the following refund policy:

  • No instant refunds. All refund requests must be submitted through the platform and will be reviewed and processed within 15 business days.
  • Labels that have been tendered to the carrier (scanned/shipped) are non-refundable. Once a carrier has accepted the package, no refund or void is possible.
  • Unused labels (not tendered within 15 days) may be voided. The voided amount will be credited back to your service balance within 15 business days.
  • Service balance refunds (return to original payment method) require a separate refund request after the credit has been applied to your service balance. Refunds are issued only to the original payment instrument used for the corresponding top-up.
  • Processing fees charged at the time of service balance top-up are non-refundable regardless of label refund status.

By purchasing a shipping label, you acknowledge and accept this refund policy. Chargebacks or payment disputes filed without first following this refund process may result in account suspension.

7. Payment Verification & Fraud Prevention

To protect our platform and users, the following rules apply to all payments:

  • All payment methods must belong to and match the registered account holder (individual name or business/company name on file).
  • Use of third-party payment methods, stolen cards, or unauthorized payment instruments is strictly prohibited.
  • atoship reserves the right to verify payment method ownership at any time and may request additional documentation.
  • If we detect or suspect fraudulent activity, unauthorized use, card testing, abuse, or any violation of these terms, we reserve the right to immediately suspend or terminate the account, freeze service balances, and withhold pending refunds.
  • Suspended accounts will be reviewed within 30 business days. Remaining service balances, if any, will be handled in accordance with applicable law.

8. International Payment Processing

Payments made with credit/debit cards issued outside the United States, or bank transfers originating from non-US financial institutions, are subject to an additional 1.5% international processing fee. This fee covers cross-border transaction costs and currency conversion overhead. The international processing fee is:

  • Applied automatically when a non-US payment method is detected
  • Added on top of the standard processing fee for the payment method
  • Non-refundable, even if the underlying transaction is refunded
  • Displayed in the payment summary before you confirm the transaction

9. Billing Adjustments (Weight & Dimension Corrections)

Shipping carriers (USPS, FedEx, UPS, and others) routinely audit packages for accurate weight and dimensions. By using atoship to purchase shipping labels, you agree to the following:

  • You are responsible for providing accurate package weight and dimensions. This includes actual weight and dimensional (DIM) weight.
  • Carrier billing adjustments will be passed through to your account. If a carrier determines that a package's actual weight or dimensions differ from what was declared, the carrier will issue a billing adjustment. atoship will deduct the adjustment amount directly from your service balance.
  • Billing adjustments are final. These adjustments are determined by the carrier's measurement systems and are not subject to dispute through atoship. If you believe an adjustment is incorrect, you must file a dispute directly with the carrier.
  • Repeated inaccuracies may result in account review. Accounts with excessive billing adjustments may be subject to additional verification requirements or service restrictions.

We strongly recommend using a calibrated scale and measuring packages carefully before creating labels. Carrier billing adjustments typically appear within 7-14 business days after delivery.

10. Negative Balance Recovery

If your atoship service balance falls below zero (a "negative balance") — typically due to carrier billing adjustments under Section 9, manual administrative corrections, refund reversals, or other post-purchase charges — you authorize atoship to recover the negative balance through the following process:

  • Notification. atoship will notify you by email and via in-platform notification when your balance becomes negative, including the amount owed and the recovery timeline.
  • Grace period. You will be given a grace period of seven (7) calendar days from the date of the first notification to voluntarily top up your service balance to a non-negative amount.
  • Authorized auto-recovery. If the negative balance is not resolved within the grace period, you authorize atoship to automatically charge any payment method on file (credit card, debit card, or other saved payment instrument) for the amount necessary to restore your balance to zero. Each individual auto-recovery charge will not exceed five hundred US dollars ($500.00); larger negative balances may be split across multiple charges over consecutive days.
  • Account suspension on failure. If an auto-recovery charge fails (insufficient funds, expired card, declined transaction, or any other reason), atoship reserves the right to: (a) retry the charge once after seven (7) additional calendar days, (b) suspend your account and disable label generation, label voiding, and refund withdrawals until the balance is restored, and/or (c) pursue collection through any other lawful means, including third-party collection agencies.
  • No infinite retries. atoship will not retry a failed payment method more than twice within any thirty (30) day period.
  • Disputes. If you believe a negative balance is incorrect, you must dispute it in writing to [email protected] within fourteen (14) calendar days of the first notification. Filing a chargeback or payment dispute with your card issuer instead of using this process may result in immediate account termination, forfeiture of any remaining service balance, and ineligibility for future atoship services.

This negative balance recovery authorization remains in effect for the duration of your account and as long as you have any payment method on file with atoship. You may revoke this authorization at any time by removing all payment methods from your account, but doing so does not eliminate any pre-existing negative balance, and atoship may still pursue collection of unpaid amounts through any lawful means.

11. Dangerous Goods & Prohibited Items

Shipping of hazardous materials (HAZMAT) and dangerous goods is governed by each carrier's individual policies, as well as federal regulations (DOT, FAA, PHMSA). It is your sole responsibility to ensure that all shipments comply with applicable carrier policies and government regulations. atoship does not independently verify package contents.

Violation of carrier dangerous goods policies may result in fines, penalties, shipment seizure, and/or account termination. Please review each carrier's policies:

Common restricted items include but are not limited to: lithium batteries, flammable liquids, aerosols, perfumes, nail polish, firearms, ammunition, explosives, and certain electronics. If you are unsure whether your item is permitted, consult the carrier's guidelines or contact their support team before shipping.

12. International Shipping & Customs Declarations

When shipping internationally, you are solely responsible for:

  • Accurate customs declarations. You must truthfully declare all package contents, values, quantities, country of origin, and HS (Harmonized System) tariff codes. False or misleading customs declarations may result in package seizure, fines, criminal penalties, and account termination.
  • Import/export compliance. You are responsible for ensuring your shipments comply with all applicable export controls, import regulations, sanctions, and trade restrictions of both the origin and destination countries.
  • Duties, taxes, and customs fees. The recipient or sender (depending on the selected Incoterms) is responsible for all import duties, taxes, brokerage fees, and customs processing charges. atoship does not collect or remit customs duties on your behalf.
  • Restricted and prohibited items. Each destination country has its own list of restricted and prohibited items. It is your responsibility to verify that your shipment contents are permitted in the destination country.

Carrier involvement in customs issues: If a shipment encounters customs problems (delays, holds, seizures, or returned packages), the carrier may contact the sender and/or recipient directly to resolve the issue. atoship acts solely as a label generation platform and has no involvement in customs clearance, inspections, or dispute resolution with customs authorities.

atoship assumes no liability for any losses, damages, delays, fines, confiscation, or other consequences arising from international shipping, including but not limited to incorrect customs declarations, carrier handling, customs processing, or issues in transit. All international shipping is conducted at the sender's own risk.

13. Data Usage and Privacy

Your use of our services is also governed by our Privacy Policy. By using atoship, you acknowledge that:

  • We collect and process data as described in our Privacy Policy
  • You have the necessary rights to share customer shipping information
  • You will maintain the confidentiality of any data accessed through our platform

14. Intellectual Property

All content, features, and functionality of atoship's services are owned by atoship and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

15. Third-Party Carrier Services — Disclaimer & Limitation of Liability

atoship is a shipping management platform that facilitates access to shipping services provided by independent third-party carriers, including but not limited to USPS, UPS, FedEx, DHL, and other carriers available through the platform. atoship does not itself provide any shipping, transportation, delivery, or logistics services.

By using atoship to compare rates, purchase shipping labels, schedule pickups, or access any carrier service, you acknowledge and agree that:

  • Your choice of carrier and service is solely your own decision. atoship may display rates, estimated delivery times, and other carrier information for your convenience, but this information is provided on an "as-is" basis and does not constitute a recommendation, endorsement, warranty, or guarantee of any carrier's service quality, reliability, delivery speed, or performance.
  • atoship makes no representations or warranties regarding any carrier's services, including but not limited to delivery timeframes, package handling, safety, insurance coverage, or claims resolution. All carrier services are governed by the respective carrier's own terms and conditions.
  • atoship shall not be liable for any loss, damage, delay, misdelivery, non-delivery, theft, destruction, or any other issue arising from or related to the transportation, handling, or delivery of any package by any carrier, regardless of whether the shipping label was purchased through the atoship platform.
  • atoship shall not be liable for any consequential, incidental, indirect, special, or punitive damages of any kind, including but not limited to: loss of profits, loss of revenue, loss of business opportunities, business interruption, personnel costs, lost wages, penalties, fines, regulatory actions, legal fees, or any other economic or non-economic damages arising from or related to any carrier's service or performance.
  • You agree not to bring any claim, lawsuit, arbitration, or legal proceeding against atoship, its parent company, subsidiaries, affiliates, officers, directors, employees, agents, or partners for any damages, losses, or liabilities arising from or related to any third-party carrier's services, actions, or omissions.
  • Any disputes regarding shipping services (including lost packages, damaged goods, delivery delays, and insurance claims) must be resolved directly with the applicable carrier under that carrier's own terms, conditions, and claims process. atoship may, at its sole discretion, assist with filing claims but is under no obligation to do so.

This limitation applies to the fullest extent permitted by applicable law, regardless of the legal theory upon which a claim is based (including contract, tort, negligence, strict liability, or any other theory).

16. General Limitation of Liability

In no event shall atoship or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use atoship's services, even if atoship or an authorized representative has been notified orally or in writing of the possibility of such damage. atoship's total aggregate liability to you for all claims arising out of or relating to these Terms or your use of the services shall not exceed the total amount paid by you to atoship in the twelve (12) months preceding the event giving rise to the claim.

17. Indemnification

You agree to defend, indemnify, and hold harmless atoship and its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees arising out of or relating to your violation of these Terms of Use or your use of the services.

18. Termination

We may terminate or suspend your account and bar access to the service immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever, including without limitation if you breach the Terms of Use.

19. Governing Law

These Terms of Use are governed by and construed in accordance with the laws of the United States, and you irrevocably submit to the exclusive jurisdiction of the courts in that State or location.

20. Changes to Terms

We reserve the right to modify these terms at any time. We will notify users of any material changes via email or through our platform. Your continued use of the service after such modifications will constitute acknowledgment and acceptance of the modified terms.

21. Contact Information

If you have any questions about these Terms of Use, please contact us at:

atoship

Email: [email protected]

Questions about this document? Email [email protected].