Privacy Policy

1. Introduction

atoship ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our shipping management platform and related services.

2. Information We Collect

We collect information you provide directly to us, including:

Personal Information

  • Name and contact information (email, phone number, address)
  • Account credentials and authentication data
  • Payment and billing information
  • Business information (company name, tax ID)

Shipping Information

  • Sender and recipient names and addresses
  • Package details and tracking information
  • Shipping preferences and history
  • Order and inventory data from connected platforms

Technical Information

  • IP address and device information
  • Browser type and operating system
  • Usage data and analytics
  • Cookies and similar tracking technologies

3. How We Use Your Information

We use the collected information for various purposes:

  • To provide and maintain our shipping services
  • To process transactions and manage your account
  • To communicate with you about services, updates, and support
  • To improve and personalize your experience
  • To comply with legal obligations and protect our rights
  • To detect and prevent fraud or security issues
  • To analyze usage patterns and optimize our platform

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

Service Providers

We share information with third-party service providers who perform services on our behalf, including:

  • Shipping carriers (USPS, UPS, FedEx, etc.)
  • Payment processors
  • Cloud hosting providers
  • Analytics services

Business Partners

With your consent, we may share information with:

  • E-commerce platforms you've connected
  • Third-party integrations you've authorized
  • Partners offering complementary services

Legal Requirements

We may disclose information if required by law, court order, or government request, or if we believe disclosure is necessary to protect our rights, property, or safety.

5. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

  • Encryption of data in transit and at rest
  • Regular security assessments and audits
  • Access controls and authentication mechanisms
  • Employee training on data protection
  • Incident response procedures

6. Data Retention

We retain your information for as long as necessary to:

  • Provide our services to you
  • Comply with legal obligations
  • Resolve disputes and enforce agreements
  • Support business operations and improvements

When retention is no longer necessary, we will delete or anonymize your information in accordance with our data retention policies.

7. Your Rights and Choices

You have certain rights regarding your personal information:

  • Access: Request access to your personal information
  • Correction: Request correction of inaccurate information
  • Deletion: Request deletion of your information
  • Portability: Request a copy of your information in a portable format
  • Opt-out: Opt-out of marketing communications
  • Restriction: Request restriction of processing in certain circumstances

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

  • Remember your preferences and settings
  • Authenticate your account
  • Analyze usage and improve our services
  • Provide targeted content and features

You can manage cookie preferences through your browser settings, though some features may not function properly without cookies.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers, including:

  • Standard contractual clauses
  • Data processing agreements
  • Compliance with applicable data protection laws

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it.

11. Third-Party Links

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on our platform and updating the "Last updated" date. Your continued use of our services after changes indicates acceptance of the updated policy.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

atoship Support Team

Email: [email protected]

14. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:

  • The right to know what personal information we collect, use, and disclose
  • The right to delete personal information
  • The right to opt-out of the sale of personal information (we do not sell personal information)
  • The right to non-discrimination for exercising your privacy rights