faqcustomer-servicedocumentation
Building a Shipping FAQ for Customers
Create an effective shipping FAQ to reduce support inquiries.
January 9, 20261 min read28 views
Shipping FAQ Best Practices
Reduce support volume with good documentation.
Essential FAQ Topics
| Topic | Why Important |
|---|---|
| Shipping costs | #1 question |
| Delivery times | Expectations |
| Tracking | Self-service |
| International | Complex |
| Returns | Policy clarity |
Format Guidelines
| Element | Recommendation |
|---|---|
| Questions | Use customer language |
| Answers | Clear, concise |
| Organization | Logical grouping |
| Search | Enable if possible |
Sample Questions
Shipping Costs:
- How much does shipping cost?
- Do you offer free shipping?
- Why are international rates higher?
- How long does delivery take?
- Do you ship to my country?
- Can I expedite my order?
Impact Measurement
| Metric | Target |
|---|---|
| FAQ page views | Track |
| Support tickets | Reduce 20-40% |
| Self-service resolution | 60%+ |
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