Shipping FAQ for Online Stores: Template & Best Practices

A good shipping FAQ reduces support inquiries and builds customer confidence. Here's how to create an effective one.

Why Shipping FAQs Matter

Benefits

Essential Questions to Answer

Before Purchase

After Purchase

FAQ Template

Shipping Costs

Q: How much does shipping cost?
A: Shipping costs depend on your order total and location:
• Orders over $50: FREE standard shipping
• Orders under $50: $5.99 standard shipping
• Express shipping: $12.99 (2-3 business days)
• Overnight shipping: $24.99 (next business day)
Shipping is calculated at checkout based on your delivery address.

Delivery Times

Q: How long does delivery take?
A: Delivery times vary by shipping method:
• Standard Shipping: 5-7 business days
• Express Shipping: 2-3 business days
• Overnight: Next business day (order by 2 PM)
Orders are processed within 1-2 business days before shipping.
Note: Delivery times are estimates and may vary during peak seasons.

Order Tracking

Q: How do I track my order?
A: You'll receive a shipping confirmation email with your tracking number once your order ships. Click the tracking link or:
Visit [Track Order Page]
Enter your order number and email
View real-time tracking updates
You can also track your order in your account under Order History.

International Shipping

Q: Do you ship internationally?
A: Yes! We ship to [list countries]. International shipping details:
• Delivery time: 7-21 business days
• Shipping cost: Calculated at checkout
• Customs duties: May apply (paid by recipient)
• Tracking: Available for all international orders
Note: Some products may be restricted in certain countries.

Shipping Problems

Q: What if my package is lost or damaged?
A: We're sorry if there's an issue with your delivery. Here's what to do:
Lost Package:
• Wait until the estimated delivery date passes
• Check with neighbors and building management
• Contact us within 7 days of expected delivery
Damaged Package:
• Take photos of the damage
• Contact us within 48 hours
• We'll arrange a replacement or refund
Contact our support team: [Support Link]

Organization Tips

Structure Options

Categories to Use

• Shipping Costs & Methods
• Delivery Times
• Order Tracking
• International Shipping
• Shipping Problems
• Returns & Exchanges

SEO Optimization

Best Practices

Schema Markup

{
  "@type": "FAQPage",
  "mainEntity": [{
    "@type": "Question",
    "name": "How much does shipping cost?",
    "acceptedAnswer": {
      "@type": "Answer",
      "text": "Shipping costs start at..."
    }
  }]
}

Maintenance

Regular Updates

Analytics

Track:

• Page visits
• Search queries
• Support tickets
• Common questions not covered

atoship FAQ Integration

Add to your FAQ:

• "We ship with USPS, UPS, and FedEx through atoship"
• Link to your branded tracking page
• Reference real-time rate calculation

Conclusion

A well-crafted shipping FAQ reduces support burden and builds customer confidence. Answer the most common questions, organize clearly, and keep content updated. Use the template above as a starting point for your store.