eBay Seller Protection: How Proper Shipping Protects Your Account

eBay Seller Protection 101

eBay protects sellers who follow best practices. Shipping is a key factor.

What eBay Seller Protection Covers

Protection From:

• "Item Not Received" claims
• Unauthorized payment claims
• Payment reversals
• Buyer remorse abuse

Requirements:

• Valid tracking
• Delivered on time
• Proper documentation
• Policy compliance

Tracking Requirements

eBay's Policy:

• Upload tracking within handling time
• Tracking must show delivery
• Use eBay-approved carriers

Protected Carriers: Not Protected:

• Tracking-less mail
• Unknown carriers
• Manual tracking entry errors

Signature Confirmation

When Required:

Signature Services:

Handling "Item Not Received" Claims

If Tracking Shows Delivered:

Provide tracking to eBay

eBay rules in your favor

Case closed

If Tracking Shows Not Delivered:

Wait for delivery

File claim with carrier

May need to refund buyer

Documenting Shipments

Best Practices:

• Screenshot tracking at ship time
• Save carrier receipts
• Photo valuable items before shipping
• Document special packaging

Case Study: Protection in Action

Scenario: Buyer claims "never received" $200 item

Without Protection:

• No tracking uploaded
• Buyer opens case
• eBay refunds buyer from your funds
• You lose $200 + item

With Protection:

• Tracking uploaded same day
• Shows delivered to buyer address
• Buyer opens case
• eBay sees delivery confirmation
• Case closed in your favor

Late Shipment Penalties

eBay's Expectations:

Late Shipment Consequences:

• "Item not as described" cases
• Search ranking drops
• Account defects
• Seller level impact

Carrier Liability

If Package Lost/Damaged:

• File claim with carrier
• Provide documentation
• Atoship includes $100 coverage

Carrier Insurance Limits:

Preventing Disputes

Listing Accuracy:

• Accurate descriptions
• Clear photos
• Honest condition notes
• Proper item specifics

Communication:

• Ship notification
• Tracking provided
• Respond to messages
• Proactive delay notices

Account Health Metrics

eBay Monitors:

Best Protection Practices

Always use tracking

Upload tracking immediately

Use signature for $750+

Ship on time

Document everything

Communicate proactively

Atoship Protection Features

Built-in Safeguards:

• Tracking auto-uploads to eBay
• Insurance included on labels
• Delivery confirmation
• Claims assistance

Documentation:

• Shipping records saved
• Export for disputes
• Carrier claim support

Protect your eBay account with proper shipping practices and Atoship's reliable label generation.